Safety-wise, Sun Country Airlines generally compares favorably on paper, though there have been some hiccups in performance and customer service that suggest a more complicated reality. Is Sun Country Airlines Safe to Fly With? 
Sun Country’s Safety Record
Is Sun Country Airlines Safe to Fly With? Sun Country has a lot of its flying done by the book, in terms of flying safely. It achieved a perfect 7/7 from AirlineRatings.com, where they met all criteria for occurrence, auditing and death.
As of 2024, it was in 14th position in terms of the world’s safest low-cost airlines, which is quite an achievement for such a fiercely competitive market.
That said, the fleet is not particularly young. Most of the Boeing 737-800 aircraft are around 16 years old, and some of the converted freighters are more than 22 years old. Age itself isn’t a ticket to the boneyard, but it can influence the maintenance needs and reliability of a machine.
What Passengers Are Saying
Sun Country is frequently characterised by travellers as a low-cost choice, though reviews suggest a blend of experiences.
Some rave about the comfort and amenities relative to other budget airlines:
“I still claim much better than Spirit or Frontier in comfort and service. Seats are much better, with USB ports and streaming entertainment.”
Others express frustration about delays and lack of updates:
“The screen at the airport said it was on time, but they weren’t pulling into the gate with the plane.”
And some passengers have told how they were left stranded when services were cancelled at the last minute, and they received little help:
“They cancelled the flight, and the next one ison Friday. One hotel voucher was only given, and they refused to assist further.”
The Biggest Complaints
The point at which Sun Country struggles the most is customer service. Users of both platforms reported the following problems in various reviews:
• Cancelled flights with little or no rebooking assistance
• Damaged luggage and minimal compensation
• Staff not communicating well in case of disturbances
Many travellers are left feeling abandoned after running into these experiences.
Bottom Line
When it comes to safety, Sun Country is rather good. There are no recent deadly accidents, it clears international safety audits, and it has strong safety certifications. In-air comfort is also a cut above that of some other budget airlines.
The main concern is reliability. It doesn’t take too much to push that cheap trip, when airlines fail to live up to part of their bargain (dare I say contract?) into a miserable one.
For those who are more flexible in their travel and are seeking a cheap ticket, Sun Country may be a safe and convenient option. But if reliability is what you are after, you might want to consider some alternatives.
Quick Summary
| Aspect | Summary |
|---|---|
| Safety Standards | Good grades, clean audits, minimal deaths |
| Fleet Age | Older planes but all still in good condition (16-22y) |
| Punctuality | Spotty, delayed and canceled services |
| Customer Service | Unpredictable, lot of complaints charging poor management |
| Best For | Budget-conscious travelers with flexible schedules |
